Service Complaints Commissioner

The men and women who serve with our Armed Forces are trained to act with professionalism, integrity and respect for others and ultimately to lay down their lives for our country. Servicemen and Servicewoman should expect to be treated fairly throughout their career, including when they make a complaint about their life in Service.

The role of Service Complaints Commissioner for the Armed Forces was created in 2008. The Commissioner is independent of Government and her role is to:

  • help Armed Forces personnel access their complaints system;
  • oversee how the Service complaints system is working;
  • report on the complaints system to the Secretary of State for Defence, via the Commissioner’s Annual Report.

About the Commissioner

Nicola Williams took up the post of Service Complaints Commissioner to the Armed Forces in January 2015. In her first two months, Nicola has held meetings with Ministers and Service chiefs in London and at their headquarters in Portsmouth, Andover and High Wycombe. She has also met with representatives from several Service charities and visited 10 Downing Street. Her priority is now to meet Service personnel and their families at their various places of work, at home and abroad to gain further insight into what they do and some of the problems they face.

Nicola comments: “It’s a huge privilege to support the work of our Armed Forces. Servicemen and Servicewomen need to be confident that they can complain and that their complaints will be handled efficiently, effectively and fairly and without the fear of reprisals.”

Nicola Williams, Service Complaints Commissioner for the Armed Forces






Nicola Williams,
Service Complaints Commissioner
for the Armed Forces

News and announcements

March 2015

Service Complaints Commissioner: Seventh Annual Report identifies continued systemic failings in the Service complaints system

February 2015

Appointment of new Service Complaints Commissioner to the Armed Forces

November 2014

Preferred candidate for Service Complaints Commissioner announced

October 2014

House of Commons Defence Committee Report responds to the Armed Forces (Service Complaints and Financial Assistance) Bill

27 March 2014

Service Complaints Commissioner: Sixth annual report highlights continued systematic failings and challenges ahead

13 March 2014

Service Complaint Commissioner responds to MOD statement on Service complaint system changes

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