The men and women who serve with our Armed Forces are trained to act with professionalism, integrity and respect for others and ultimately to lay down their lives for our country. Throughout her six years in post, the Service Complaints Commissioner (SCC) has sought to ensure that Service Personnel are treated fairly throughout their career, including when they make a complaint about their life in Service. In her Annual Report 2010, she concluded that the powers she had were not sufficient to achieve this and that the role should be made into an Ombudsman with the right to review poor handling of individual cases.
On 13 March 2014 the Secretary of State for Defence announced a commitment to changes which would simplify the Service complaints system and strengthen the SCC’s powers to become an Ombudsman. This legislation is currently before Parliament.
This should bring substantial improvements to the fairness of the complaints system and the time it takes for complaints to be resolved and increase the level of confidence Service personnel have in the process.
Service Complaints Commissioner
for the Armed Forces
“As Service Complaints Commissioner for the Armed Forces, my role is to hold the Armed Forces to account in their handling of Service complaints. It is a great privilege to help the men and women of the Armed Forces, who I hold in the highest regard.”